1.1 We hope you will be pleased with your purchase, should you wish to return purchase bought from Tarvier we will be happy to exchange or refund providing you:
1.2 Your purchase amount will be fully refunded, an exchange or gift note offered if requested. A refund on the return delivery cost will only be given in the instance of incorrect, damaged or faulty goods due to the fault being that of Tarvier.
1.3 Your purchase should be returned to Tarvier in the condition that it was received and in its original packaging.
1.4 All purchases should be returned unaltered, undamaged and with all tags attached if included.
1.5 The purchase price of the item will be fully refunded or exchange agreed excluding the delivery costs by Tarvier if shown separately on the original listing or invoice.
1.6 If we find that the product has not been returned to us in a fully reasonable condition as per dispatch, we reserve the right to refuse a full refund on the item or deduct an appropriate amount that reflects the cost to correct the damage incurred.
1.7 If when the returned item is in such a state of disrepair, we will refuse to refund the total cost of the item returned.
1.8 A refund on the delivery charge by the purchaser will only be given in the instance of incorrect, damaged or faulty goods due to the mistake made by Tarvier.
1.9 Return postage is the sole reasonability of the purchaser in all circumstances. A refund on postage will be given if the item has been damaged during transit which mush include details set out in section headed Damaged Goods Upon Delivery
2.1 If your order is a special commission i.e. specially made to order by ourselves, or a request by yourself for us to acquire such as a piece English antique silver, we will not be able to refund your purchase. Only section (3) and (4) will apply with regards to a refund.
2.2 If the refund request is in relation to delivery not reaching your destination or damaged goods upon delivery then those sections will apply.
3.1 If you purchase does not reach your destination and is lost by the courier, a full refund will be given.
4.1 If upon delivery your parcel looks damaged and subsequently your purchase inside is also damaged, you must log this with the delivery operative and photograph the item as evidence if possible.
Damaged goods upon delivery you must:
In all circumstances please contact us, click below to view our contact details.
For further details regarding our payments and postage information, please click below to view.